Shipping Policy – Unbound-Merino

Last Updated: December 10, 2025

Welcome to the Unbound-Merino Shipping Policy. As an e-commerce marketplace, we do not handle shipping directly; all orders are processed and fulfilled by our sellers. However, we maintain standards to ensure that customers enjoy a reliable and positive shopping experience.

Seller Responsibilities

Sellers on Unbound-Merino are required to provide accurate and up-to-date shipping information at all times. This includes delivery estimates, courier details, and dispatch times. Any changes to shipping schedules or availability must be promptly updated on the seller dashboard to ensure transparency for buyers.

All products must be packaged securely to prevent damage during transit. Sellers should use appropriate packaging materials and clearly label shipments to avoid delays. When tracking is available, sellers are strongly encouraged to provide tracking numbers through the order system and communicate promptly with customers in case of unexpected issues. Timely updates help reduce disputes and maintain buyer trust.

Seller Shipping Policy Requirements

All sellers must display their shipping policy clearly on their brand page, collection pages, and product pages. Sellers must comply with the following:

• Use the delivery method selected by the buyer and not substitute slower shipping without valid reason.

• Do not add handling or packaging fees when offering free shipping.

• Avoid delays in dispatch; if a delay occurs, the seller must notify the customer promptly.

• Failure to comply with these requirements may result in account suspension or other enforcement actions.

Purpose of This Policy

This policy is designed to:

• Meet customer expectations for timely and reliable delivery.

• Protect seller performance and reduce disputes.

• Enhance overall buyer satisfaction and confidence in the marketplace.

Reporting Issues

If you believe a seller is not complying with our shipping standards, please provide full details by contacting us at [email protected]. Our team will review the complaint and take appropriate action to maintain marketplace quality.